About

The Office of the Chief Information Officer (CIO) provides information technology leadership and strategy in support of the college’s mission and goals.  The CIO is responsible for oversight for all IT activities that contribute to planning, creating, and implementing a campus-wide IT vision, and for its integration into the college’s strategic plan. The CIO collaborates and provides consultation to executive and academic leaders as well as with faculty, staff and students, and provides effective coordination of IT resources to deliver information technology services across the institution.

The CIO is also responsible for supporting all institutional compliance activities related to information technology, protecting information assets and educating the college community on information security awareness and best practices while enforcing College policies for data and network security, and the management of the Office of Information Technology Services (ITS), which provides IT and media services, support and resources for the college’s academic, clinic, research and administrative functional areas.

ITS provides instructional tools and technical support for the academic and instructional technology needs of all students and faculty to support teaching and learning both online and in the classroom. They include:

• Instructional technology support in the lecture halls
• Support for faculty developing coursework in Brightspace
• Student use of the Poll Everywhere interactive response system
• Utilizing the Class Climate course evaluation system
• Panopto system support for lecture capture

Administrative Technologies provides information technology products, services and support for SUNY Optometry’s administrative and business functions. Some of the administrative systems, including Financials, Procurement, Accounts Payable, Accounts Receivables, Property Control, Human Resources and Payroll are provided through the SUNY System Administration portal. Other administrative systems include the student information system, financial aid, facilities systems, ID badging and others.

ITS provides administrative and technical support on all clinical information technology system applications, including the electronic health record/patient management/optical management system, patient archiving system, picture archiving and communications (PACS) system, credentialing system, and patient engagement system to students, faculty, staff within the University Eye Center (UEC).

ITS provides a variety of networking, both wired and wireless capabilities and telecommunications services, including Internet, phone and audio/video conferencing services to students, faculty, staff and visitors. ITS works to support, monitor and optimize network performance while maximizing network security and availability.

ITS provides a variety of web services and collaboration tools for students, faculty and staff to use both on and off campus. These services include providing standards for usability, branding for websites and web based applications and managing web based documents and online content, collecting user input and communicating with fellow constituents.  In addition, ITS offers assistance with software and database development, coding, scripting, query writing and other programming services for the college community.

User Services offers user technology services and support to enhance the needs of the campus community. We provide help desk hardware and software user support, computer repair, computer lab support, technology use and training and general departmental support.